Today’s blog article has been submitted by Rajaa Chatterji. In this post he shares an inside look at a Managed Service operation in Wellington, New Zealand. Rajaa has over 17 years of experience as Operations Manager, Service Delivery Manager across Managed Services & Infrastructure Services. Rajaa has a Bachelor of Computer Engineering in the Specialized in Information Control Systems & Technologies from National Technical University “Kharkiv Polytechnic Institute” and MBA from Mahatma Gandhi University, India. Rajaa works for UNIFY Solutions NZ as a Services Delivery Manager.
Identity and Access Management (IAM) solutions require highly skilled resources both pre- and post-deployment. At UNIFY we offer a range of Managed Services and Support services that we operate from a number of Managed Service Hubs throughout Australia and New Zealand. UNIFY Managed Services NZ team provides an effective day-to-day operational support and service delivery of the customer’s IAM solutions without the overhead and complexity involved in internally staffing and training IAM personnel.
We believe that adopting the UNIFY Managed Service NZ offering will enable customers to:
- Reduce the total-cost-of-ownership, increase the return on IT investments and align IT initiatives with business priorities;
- Achieve a complete end-to-end coverage & ability to run mission-critical workloads in the environment with access to the latest technology and expertise;
- Manage day to day operations for their IAM system;
- Ensure minimum downtime on their IAM system;
- Enhance the performance of their IAM system.
UNIFY Managed Services NZ has clients in every sector & industry. Our highly-trained technical staff are certified in some of the world’s leading IAM solutions. When it comes to support, we’ve seen almost every possible issue the customer may encounter, so we know how to avoid problems and how to resolve them. Our operational support model is based on the ITIL and DevOps Methodologies.
UNIFY Managed Services NZ operates from their Global HUB in Wellington having a separate and highly secured workspace. The team have developed a continuous & proactive monitoring system known as the “UNIFYMonitor” which ensures that customer environments are consistently monitored and that alerts are acted upon quickly as we know that their IAM Solution is critical to the running of their business.
UNIFY Managed Services NZ work with the customers to build service availability suitable for their business, both now and into the future with regular reporting and communication to ensure that we are continually providing a service that meets the customer needs.
We consider UNIFY Managed Services NZ to be a central, one-stop service that is constantly developing and expanding. Our strength lies in standardizing this expansion while taking account of established methods and simultaneously optimizing the development to meet your specific demands. With the recent launch (see article) of UNIFYAdvantage, (our complete cloud offering enabling rapid digital transformation) we are entering another exciting growth period for our Managed Servies operations.
Images: UNIFY Managed Services NZ: Wellington CBD. A UNIFY Secured Managed Services Hub